Sometimes things don’t work out and that’s ok. If there’s anything that didn’t fit well or you don’t like for whatever reason, you have 3 business days to decide. (Saturdays and all Jewish and Federal Holidays are not included as business days). By the third business day, you must contact us for a return label. If we do not respond to an e-mail request for a return label right away, the return period will be extended for 2 more days after you receive the e-mailed label. The items being returned must be:
- In original condition and packaging (folded neatly how you received it).
- Unwashed and unworn with the tags still on
What items are non-refundable?
- Free gifts or promotional items
- Shells, hosiery or accessories
- Sale, clearance and closeout items are final sale.
Are there any charges for return?
- Original shipping charges are non-refundable
- Return shipping fee will be deducted from your total refund.
- You may always return in person without paying any additional fees. To do this, e-mail or text us at firstname.lastname@example.org or (917) 841-0814
In what form of payment do I get my refund?
For online orders, refunds are given in the same form of payment as they were purchased. All in store purchases are refunded via e-gift card.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Any non-refundable item that is returned will be donated to charity.
- Any items returned after the return window will be donated to charity unless special permission was granted. No other exceptions will be accepted.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within 7-14 business days.
Return Instructions for Shoppers:
1. Make sure your products are eligible to be returned (see above for more details). Products sent back that do not meet the return criteria will not be credited.
2. E-mail us at email@example.com
SUBJECT: (your order number)
Please write the item you're returning and the reason you're returning it.
3. Pack all the returned items securely in a mailer bag. You can use the bag the items arrived in or another bag, if you prefer.
4. Go to the courier listed on the return label to ship out your package. Some couriers will pick up from your house.
5. You will receive an email as soon as your return is approved and processed.